CANCEL & REFUND POLICY
Last Updated: November 2026
At Venus IT Solutions (
bigwelt.co.in), we believe in transparent billing with zero lock-in contracts. Please review our cancellation and refund terms below.1. 7-Day Free Trial
- We offer a 7-day free trial with no credit card required so you can test our AI Website Builder, CRM, and automation features before paying.
- Because you can fully evaluate the platform prior to purchasing, we encourage all users to test our tools during the trial period.
2. Subscription Cancellation
- Cancel Anytime: You may cancel your recurring subscription at any time from your account dashboard or by emailing
[Insert Support Email]at least 48 hours before your next renewal date. - Access After Cancellation: Your account will remain active until the end of your current paid billing period, after which no further charges will apply.
- Data Export: Before your billing cycle ends, you can export your leads and CRM data safely with zero lock-in restrictions.
3. Refund Policy
- Subscription Fees: Once a paid billing cycle begins, monthly or annual software subscription fees are generally non-refundable, except in cases of duplicate billing or proven technical failure on our end that prevents service delivery.
- Custom Setup & Third-Party Costs: One-time custom development fees, domain registrations, or third-party WhatsApp Business API message credits already consumed are non-refundable.
4. Refund Processing Timeline
- If your refund request is approved, the amount will be credited back to your original payment method within 5 to 7 business days.
- To request a billing review or cancellation assistance, contact our Ahmedabad support team at [email protected].
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